Return/Exchange Policy
Exchanges/Refunds:
*We offer exchanges for dress size or color, ( we do not offer exchanges for accessories) received back within 14 days of delivery.
*We Do Not offer Returns/Refunds.
*Bathing suits are not returnable or exchangeable.*If you need to cancel a recently placed purchased, I offer cancellations within 2 days of purchase only.
Exchange Conditions and Instructions:
In order to exchange for size I must receive the dress back within 14 days of delivery date. This policy is in place for these timeframes, because dye lots can vary slightly with new bolts of fabric and these dresses will be resold, so they have to match what we currently have. Shipping cost, both ways, are the responsibility of the customer. Turnaround time for exchanges is @ 7-10 business days.
In order to exchange, the dress must meet the following conditions or they will be returned to you, no exceptions:
* The dress must be in original form with tags attached
* The dress must not be washed ( these dresses will be resold and if the dress is washed, it will be returned to you, as it will be considered used)
* The dress must be free of smell: smoke, perfume, detergent etc.
* The dress must be free of damage. Our dresses are thoroughly inspected prior to shipping, free of damage and that is how they must be sent back for exchange.
Please mail back to:
TLKB
PO Box 129
White Haven, PA 18661
**Include your name, order # and the email address that you checked out with. Once the item is received and inspected, you will be forwarded a re-ship link to the via email. Within the re-ship link there is a box that you will note the size or color you are exchanging for.